Refund policy

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

Faulty, damaged or wrong items

If a part arrives faulty or damaged, is not what you ordered, or does not match its description on our site, we will repair it, replace it or refund it. This applies to every item we sell, including items cut to size or made to order.

1. Contact us at sales@speedyblinds.com.au or on 0436 666 687 with your order number, a short description of the problem and a photo.
2. We will tell you how to send the part back if we need it. If the part is faulty or wrong, we will cover the reasonable cost of returning it.
3. If the problem is a major failure, you can choose a replacement or a refund.

Change of mind

You can return an item for change of mind within 14 days of delivery if the item is unused and it is in its original packaging.

Contact us first at sales@speedyblinds.com.au with your order number. You pay the return postage for a change of mind return. We refund the price of the item once we have received and checked it. The original delivery cost is not refunded for a change of mind return.

Items that cannot be returned for change of mind

Items cut to size or made to order cannot be returned for change of mind. This includes tape and bumper insert sold by the metre, which we cut from the roll to the length you order, and anything else we cut or make to your order.

This limit applies to change of mind only. If a cut to size or made to order item is faulty, damaged, wrong or not as described, we will repair it, replace it or refund it.

Where to send a return

After you have contacted us, send your return to:

Speedy Blinds, 33 Latitude Blvd, Thomastown VIC 3074

You can also bring a return to this address during office hours, Monday to Friday, 8:30 am to 4:30 pm.

Refunds

Once we have received and checked your return, we will tell you the outcome. Approved refunds are paid to your original payment method within 1 business day. Your bank or card provider may take a few days to show the refund.

Questions

Contact us at sales@speedyblinds.com.au or on 0436 666 687.